Design Guide to Build Chatbots

Artificial Intelligence as we call it, has a whole bunch of applications. Artificial Intelligence in the enterprise world can help companies as well as customers in many ways. One such application is a Chatbots. I first heard about chatbot a decade ago and as a teenage kid, I was so excited to talk a machine and realize that it can actually understand me and interact with me. Well, 10 years later the scenario has not changed. I am still excited whenever a bot answers my queries and makes my life easy. But Chatbots are not as simple as they seem from the outside. Being an interaction designer I can understand the difficulties of anyone who is trying to build a chatbot.

I came across a design guide by [24]7.ai that would be a very useful guideline for anyone who is trying to build a chatbot. With this design guide, there is no need to re-invent the wheel and the developers get a head start as all of the basics are covered here. If the chatbots are designed to follow the basic principles defined in the guideline, they can deliver meaningful business benefits and a seamless customer experience. As the famous saying goes – “you never get a second chance to make a first (good) impression.” Chatbots designed using these guidelines will delight the customers from the word go.

Check out the design guideline and you can also from [24]7.ai website. If you need any further information, you can contact [24]7.ai